
Swim Central is our new whole of sport administration system. The following video and screenshot guides will help you navigate your way through administering your club in Swim Cental. You'll also find general FAQs on this page that relate to administering club programs.
Additional Swim Central help guides that are particularly helpful for members can be found here.
Clubs, are you ready for the 2020-21 registration season? Learn more about the recent changes to Swim Central in this webinar recording and presentation slides.
For further support from Swimming NSW contact us at any time: admin@nsw.swimming.org.au.
Registration-specific
- Creating membership products for your members to purchase
- Linking my club's membership products to the Active Kids Program
- Approving Active Kids Vouchers
- How to Set up a Secondary Membership product
- How do I apply individual product discounts to my memberships?
- How do I apply Volume Discounts so families joining can receive an overall discount?
- How can I keep tabs on who is trying to join my club?
- How to make membership products available/unavailable for purchase
- How do I send my members a Purchase Order
Click Here - updated September 2020
Click Here - Updated September 2020
Click Here for further information if your club has a membership/document requirement as a condition of purchase.
Click Here - Updated September 2020
Click Here - updated September 2020
Click Here to discover how to set a requirement for a document to be uploaded by a user, so that you as the club can verify this before they officially become a member - Updated October 2020.
Ensure you communicate the exact requirement to your club members so they are expecting to have to upload a document, and know what it is they must upload.
Click Here - Updated September 2020
Click Here - Updated September 2020
Club Administration
- Navigating Swim Central
- Updating Club Bank Details
- Viewing a List of Online Payments & Transactions
- Creating Groups in Swim Central
- Updating Committee Positions in Swim Central
- Force Expiring Members
- Adding Terms & Conditions for Members upon registration
- Initiating a refund request for a member
- Approving refund requests
- How to create a Merchandise Product
- Creating membership products for your members to purchase
- Linking my club's membership products to the Active Kids Program
- How do I apply individual product discounts to my memberships?
- How do I apply Volume Discounts so families joining can receive an overall discount?
- How can I keep tabs on who is trying to join my club?
- How to make membership products available/unavailable for purchase
- How do I send my members a Purchase Order
- Creating a 'Secondary Club Membership' Product
- Uploading ID documents for Stripe
- How to Apply for an ABN
- I want to know who a swimmer's parent/guardian is but they're not a member of the club
- Exporting your Membership List
- Expired Member Visibility Report
- How do Clubs and Areas pay their Affiliation fees in Swim Central?
A guide for Entity Administrators to Navigate Swim Central. Includes common tiles, icons & Swim Central terminology. A similar guide for members can be found below under Member FAQ.
Click Here - updated September 2020
Click Here- Updated January 2021
View a list of recent transactions for my entity
Click Here- updated January 2021
View a list of deposits made to my club bank account by Swimming Australia
Click Here- updated January 2021
Click Here - updated November 2020
Click Here- updated January 2021
Click Here- updated January 2021
Upon setting up membership products, clubs have the option to choose if refunds can be permitted for that product. For products that permit refunds, members will be able to initiate a refund process (request) themselves. The refund will then need to be approved by the club, and only then will Swimming NSW be able to approve it. If approved, the funds will be returned to the member through the online payment gateway.
If SNSW declines the request, then none of the refund will be processed through Swim Central.
Click here to read Swimming NSW’s current full Refund Policy and Procedures.
Click Here to learn how a member would initiate a refund request (updated January 2021)
Click Here - Updated December 2020
Click Here - updated September 2020
Click Here - Updated September 2020
Click Here - Updated September 2020
Click Here - updated September 2020
Click Here to discover how to set a requirement for a document to be uploaded by a user, so that you as the club can verify this before they officially become a member.
Ensure you communicate the exact requirement to your club members so they are expecting to have to upload a document, and know what it is they must upload.
Click Here - Updated September 2020
Click Here - Updated September 2020
To set up a membership product for Secondary Members: Click Here (updated January 2021)
Please note this applies to members who already have a full SNSW season membership.
Click Here to learn why there is a requirement for upload of identification documents, to ensure your club receives payment.
Click Here to access the specific steps on how to do this (bottom of the document). Please note: Only the user chosen as 'Club Contact' in Swim Central, is required to upload these documents. Nobody else is required to do this.
Click Here- updated January 2021
Click Here- updated January 2021
Click Here - updated September 2020
Click Here - Updated September 2020
Click Here for Terms and Conditions which must be adhered to by all entities affiliating.
Membership FAQ
- Life Members
- Joining Swim Central as a new member
- Making a Dependent user of Swim Central Independent so that they can take care of their own membership and entries
- Transferring Clubs
- How do I set up and message a group in Swim Central?
Life Members are members who have been nominated by their club committee to receive lifetime membership at no cost. The predetermined nominations for Life Members are generally voted on according to the Club’s constitution, normally at an Annual General Meeting or Special General Meeting with majority vote.
The Life Membership is transferrable to any club, however if a Life Member becomes a First Claim member of a different club where they have not received Life Membership, they incur the club portion of the Swimmer or Non Swimmer membership cost. If a Life Member joins a club as a Second Claim member, they incur the club portion of that club’s membership fee.
If your club has recently awarded a member with Life Membership, inform Swimming NSW at admin@nsw.swimming.org.au and we will help you move them into the Life Member membership category, which is a perpetual membership (no need to renew).
Joining as a brand new member & adding a new member to an existing family group
Click Here- updated January 2021
This can only occur once your child has turned 18. If the original independent member is going to remain a participant/member, the new independent member must uses their own email address (i.e. different to any other Over 18 user's email in the system)
Click Here- updated January 2021
Click Here - Updated September 2020
General FAQ
- Cheat Sheet for Members
- What do I need to consider when accessing Swim Central?
- Resetting Passwords
- Updating Details in Swim Central
- Entering a meet in Swim Central
Click here to download a useful help guide for Members of common tiles, icons, and terminology used in Swim Central, which may differ slightly from what you may be used to in the previous system.
Updated January 2021
Swimming Australia requires that all users have an email address as this is the main method we use to distribute important information. This could be as part of a family group, where the parent/guardian 's email address is used to monitor/look after the dependants' own accounts.
In other words, every member aged 18+ MUST have their own email address. That is, no email addresses can be the same as any other member over the age of 18.
This occurs most often when clubs use one central email address to add members on behalf of those members, and can also occur when there is more than one parent/guardian signed up to the club, who may be using the same email address. To address this issue, we encourage one of those parents to either create a new email address, or use a work address, so that it become unique.
Click Here- updated January 2021
Click Here - Updated September 2020
Click Here- updated January 2021
Meet/Event FAQs
- Linking a venue to your entity
- Setting up a meet in Swim Central
- Adding membership & relationship requirements to your meet
- Creating direct entry links for your meet
- Associating an external meet with my club
- How do I enter a team into a relay event?
- Creating an Event Entry Ticket
- Viewing a List of Meet Attendees
- Results Upload Process
- Meet Approval/Results verification process
Click Here- updated January 2021
Click Here - Updated January 2021
Click Here - Updated September 2020
Click Here - Updated September 2020
As an entity, you may wish to ensure an external club's meet is showing on your members' calendar, so that they can register for this meet.
Click here to learn how to do this - Updated September 2020
Refer to bottom section of this page.
Click Here- updated January 2021
Click Here- updated January 2021
Click Here- updated January 2021