Swim Central Help Guides & FAQ

Swim Central welcome page

Swim Central is our new whole of sport administration system. The following video and screenshot guides will help you navigate your way through administering your club in Swim Cental. You'll also find general FAQs on this page that relate to administering club programs.

Additional Swim Central help guides that are particularly helpful for members can be found here.

Need Training?

Use this EOI form to let us know the parts of Swim Central in which you'd like to improve your knowledge. We'll use this information to create a Zoom online training session for you and others like you who've requested training. 

For further support from Swimming NSW contact us at any time: admin@nsw.swimming.org.au.

 

We've moved to the Club House!

All club-focused content has moved to the Club House (clubhouse.swimming.org.au) - Swimming NSW's new digital support resource created solely for grassroots administrators.

We invite you to explore the Club House today to see what's available there for clubs, and to learn your way around.

Visit the Club House now or learn more about the site here.

Webinars and videos

  • SNSW Membership Categories 2022-2023

    • Clubs, are you ready for the 2022-23 registration season? 

    The video above was from the 2021 State Forum, introducing our new membership products on offer. These products still apply for the 2022-23 season, with slight changes in price points, so the video above is still helpful in covering off the intricacies of each product if you're not yet across it.

  • Swim Central Registration Webinar - 10/08/22

    •  

    Bringing you up to date with Swim Central ahead of the 2022-2023 registration season.

    Topics covered this webinar include: Creating membership products for sale, making them replacement products, setting up and approving Active Kids Vouchers, purchasing membership products, accessing and updating your club information, and comprehensive Reporting features.

Registration-specific

Club Administration

Membership FAQ

  • Life Members

    • Life Members are members who have been nominated by their club committee to receive lifetime membership at no cost. The predetermined nominations for Life Members are generally voted on according to the Club’s constitution, normally at an Annual General Meeting or Special General Meeting with majority vote.

    The Life Membership is transferrable to any club, however if a Life Member becomes a First Claim member of a different club where they have not received Life Membership, they incur the club portion of the Swimmer or Non Swimmer membership cost. If a Life Member joins a club as a Second Claim member, they incur the club portion of that club’s membership fee.

    If your club has recently awarded a member with Life Membership, inform Swimming NSW at admin@nsw.swimming.org.au and we will help you move them into the Life Member membership category, which is a perpetual membership (no need to renew).

  • Joining Swim Central as a new member

    • Joining as a brand new member & adding a new member to an existing family group

    Click Here- updated June 2021

  • Making a Dependent user of Swim Central Independent so that they can take care of their own membership and entries (Graduating an account)

    • This can only occur once your child has turned 18. If the original independent member is going to remain a participant/member, the new independent member must uses their own email address (i.e. different to any other Over 18 user's email in the system)

    Click Here- updated August 2021

  • Transferring Clubs

    • Click Here- updated June 2021

  • How to Allow Debit Negative Balances

    • Click Here- Updated August 2021

General FAQ

  • Cheat Sheet for Members

    • Click here to download a useful help guide for Members of common tiles, icons, and terminology used in Swim Central, which may differ slightly from what you may be used to in the previous system.

    Updated January 2021

     
  • What do I need to consider when accessing Swim Central?

    • Swimming Australia requires that all users have an email address as this is the main method we use to distribute important information. This could be as part of a family group, where the parent/guardian 's email address is used to monitor/look after the dependants' own accounts.

    In other words, every member aged 18+ MUST have their own email address. That is, no email addresses can be the same as any other member over the age of 18.

    This occurs most often when clubs use one central email address to add members on behalf of those members, and can also occur when there is more than one parent/guardian signed up to the club, who may be using the same email address. To address this issue, we encourage one of those parents to either create a new email address, or use a work address, so that it become unique.

  • Resetting Passwords

    • Click Here- updated June 2021

  • Entering a meet in Swim Central

    • Click Here- updated June 2021

Meet/Event FAQs

Relay Entries (For Coaches & Race Secretaries)

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