Swim Central Help Guides & FAQ

Swim Central welcome page

Swim Central is our new whole of sport administration system. The following video and screenshot guides will help you navigate your way through administering your club in Swim Cental. You'll also find general FAQs on this page that relate to administering club programs.

Additional Swim Central help guides that are particularly helpful for members can be found here.

You can find information on how to administer the Active Kids program here.

For further support from Swimming NSW contact us at any time: admin@nsw.swimming.org.au.

Club Administration

Membership FAQ

  • Navigating Swim Central - For Members
  • A guide for members to navigate Swim Central. Includes common tiles, icons & Swim Central terminology. A similar guide for Entity Administrators can be found above under Club Administration.

    Click Here

    This document was developed by Swimming QLD

     

  • Life Members
  • Life Members are members who have been nominated by their club committee to receive lifetime membership at no cost. The predetermined nominations for Life Members are generally voted on according to the Club’s constitution, normally at an Annual General Meeting or Special General Meeting with majority vote.

    Those who hold a Life Membership have full competition privileges. For example, a 'Swimmer' may be listed as a Life Member, but does not require to be reflected as a 'Swimmer' member type in order to compete.

    The Life Membership is transferrable to any club, however if a Life Member becomes a First Claim member of a different club where they have not received Life Membership, they incur the club portion of the Swimmer or Non Swimmer membership cost.  If a Life Member joins a club as a Second Claim member, they incur the club portion of that club’s membership fee. 

  • Joining Swim Central as a new member
  • Adding a new member to an existing family group

    Click Here

    Joining as a brand new member

    Click Here

  • Making a Dependent, Independent
  • This can only occur once your child has turned 18. If the original independent member is going to remain a participant/member, the new independent member must uses their own email address (i.e. different to any other Over 18 user's email in the system)

  • Transferring Clubs
  • Member Transfers in Swim Central
    Transfers (from Club to Club) will no longer exist in Swim Central, as they have in ClubLANE.

    Swimming Australia & State Swimming Organisations have agreed to the removal of the transfer process as the previous reasons for having a transfer rule have been mitigated through the development of technology. 

    An individual member may be a member of multiple clubs, so long as the club accepts the membership & fees have been paid. 

    However, members will be required to nominate a primary club to compete under during competitions. 

  • Purchasing a Membership Product

General FAQ

  • Glossary of Terms
  • Click here to download a useful glossary of terms used in Swim Central, which may differ slightly from what you may be used to in in the previous system.

    This document was developed by Swimming QLD
  • Members without a Credit/Debit Card
  • There are a few options available to members who wish to register, but do not have a credit/debit card. 

    Some examples of these options are:

    1. Visa pre-paid charge card - this can be purchased in preset amounts from Australia Post. Once the amount has been spent they can be thrown away. Note: these cards must have a CCV number – the 3-digit number found on the back of the card).
    2. Travel Money Card (Commonwealth Bank) – a pre-paid credit/debit card that can be purchased at any Commonwealth Bank location for $15. This is a generic prepaid card - not assigned by name to any one person. Up to $25,000 can be loaded onto it at any time. The card lasts for 3 years before it expires, and you can re-load the card at any time by BPAY. You do not need a Commonwealth Bank account to purchase this card.
    3. Visa Gift cards - these have preset limits and can be disposed of once fully spent. These are available at Australia Post outlets, 7-Eleven stores and Caltex petrol stations.

    Note: these gift cards must also have a CCV number.

  • What is the process for requiring a unique email address for those 18 years and above?
  • Swimming Australia requires that all members have an email address as this is the main method we use to distribute important information.

    Adding to this, every member aged 18+ MUST have their own email address. That is, no email addresses can be the same as any other member over the age of 18.

    This occurs most often when clubs use one central email address to add members on behalf of those members, and can also occur when there is more than one parent/guardian signed up to the club, who may be using the same email address. To address this issue, we encourage one of those parents to either create a new email address, or use a work address, so that it become unique.

  • Resetting Passwords
  • Updating Details in Swim Central
  • Entering a meet in Swim Central

Meet/Event FAQs

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