Swim Central Help Guides & FAQ

Swimmer training with a kick board in a pool

The following video and screenshot guides will help you navigate your way through administering your club in Swim Cental. You'll also find general FAQs on this page that relate to administering club programs.

Additional Swim Central help guides that are particularly helpful for members can be found here.

You can find information on how to administer the Active Kids program here.

For further support from Swimming NSW contact us at any time:

Greta Brodie (02 8047 8509)

Josh Karp (02 8047 8505)

Membership & Registration FAQ

General FAQ

  • Glossary of Terms
  • Coming soon

  • What if my members don’t have a credit/debit card?
  • There are a few options available to members who wish to register, but do not have a credit/debit card. Note: the APT system only accepts Visa and MasterCard branded credit/debit cards.

    Some examples of these options are:

    1. Visa pre-paid charge card - this can be purchased in preset amounts from Australia Post. Once the amount has been spent they can be thrown away. Note: these cards must have a CCV number – the 3-digit number found on the back of the card).
    2. Travel Money Card (Commonwealth Bank) – a pre-paid credit/debit card that can be purchased at any Commonwealth Bank location for $15. This is a generic prepaid card - not assigned by name to any one person. Up to $25,000 can be loaded onto it at any time. The card lasts for 3 years before it expires, and you can re-load the card at any time by BPAY. You do not need a Commonwealth Bank account to purchase this card.
    3. Visa Gift cards - these have preset limits and can be disposed of once fully spent. These are available at Australia Post outlets, 7-Eleven stores and Caltex petrol stations.

    Note: these gift cards must also have a CCV number.

  • What if my members don’t have internet access?
  • There are several options that may be suitable for your member(s). For example:

    • Your club could run a Registration Day in which you provide a computer with internet access for your members to use.
    • Members may have family or friends who would be willing to provide internet access.
    • Community libraries offer free internet access to the public.
    • Internet cafés may be accessible to your members.
  • What happens if a member does not have an email address?
  • Swimming NSW highly recommends that all members have an email address as this is the main method we use to distribute important information.

    If this is not possible, a member is to enter in a friend or family member’s email address upon registration, so the system will continue with the remainder of the registration process.

  • What are my members able to do in Swim Central?
  • Coming soon

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