Swim Central Help Guides & FAQ

A guide for Entity Administrators to Navigate Swim Central. Includes common tiles, icons & Swim Central terminology. A similar guide for members can be found below under Member FAQ.

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In the link above, there is a direct link to Swim Central login page. Please do not yet log into Swim Central if your Area has not yet been given permission.
This may cause data problems when your account does finally transition to Swim Central.

_{This document was developed by Swimming QLD}

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View a list of recent transactions for my entity

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View a list of deposits made to my club bank account by Swimming Australia

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For those who are familiar with the Members Listing set up in ClubLANE, note there is a change in Swim Central around the way Unfinancial member accounts work.

Clubs cannot view Unfinancial members in Swim Central members list. This includes Swimmers’ parents who are ‘Unfinancial’ - these members are purely there to act as the principal of the family. They’re in the Swim Central system, but are not attached to a club. These member must purchase a membership product to become a Financial member of your club.

For more information on how to view a list of your members in Swim Central Click Here.

Coming soon

Messaging Groups

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Family Groups

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Need to remind your members that club night is on this week? Need to remind them to being along their fundraising efforts to next squad training? Pool closed this week, so no training? You can now Instant Message single members or groups of members in Swim Central. Instructions on how to message groups of members can be found in the FAQ directly above.

To learn more about Instant Messaging in Swim Central Click Here.

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Lapsing member accounts is no longer possible in Swim Central. The reason for this is, the member can maintain a relationship with an entity other than your entity. I.e. they may continue to have a relationship with the State or National body or even ASCTA.

Instead you can force suspend or force expire the direct relationship with your entity and the member only.

For instructions on how to do this Click Here

Upon setting up membership products, clubs have the option to choose if refunds can be permitted for that product. For products that permit refunds, members will be able to initiate a refund process (request) themselves. The refund will then need to be approved by different levels; once each level approves the refund of their portion of the fees, the funds will be returned to the member through the online payment gateway.

More detailed steps coming soon

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To set up a membership product for Second Claim Members: Click Here

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In Swim Central, members transfer themselves by following these steps.

Following the transfer, the old club can then 'force expiry' via these steps.

There is nothing that the new club is required to do.

A guide for members to navigate Swim Central. Includes common tiles, icons & Swim Central terminology. A similar guide for Entity Administrators can be found above under Club Administration.

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_{This document was developed by Swimming QLD}

Life Members are members who have been nominated by their club committee to receive lifetime membership at no cost. The predetermined nominations for Life Members are generally voted on according to the Club’s constitution, normally at an Annual General Meeting or Special General Meeting with majority vote.

Those who hold a Life Membership have full competition privileges. For example, a 'Swimmer' may be listed as a Life Member, but does not require to be reflected as a 'Swimmer' member type in order to compete.

The Life Membership is transferrable to any club, however if a Life Member becomes a First Claim member of a different club where they have not received Life Membership, they incur the club portion of the Swimmer or Non Swimmer membership cost.  If a Life Member joins a club as a Second Claim member, they incur the club portion of that club’s membership fee. 

Life Member already has an account in your database

Coming soon

Life Member does not have an account in your database

Coming soon

Adding a new member to an existing family group

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Joining as a brand new member

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This can only occur once your child has turned 18. If the original independent member is going to remain a participant/member, the new independent member must uses their own email address (i.e. different to any other Over 18 user's email in the system)

Member Transfers in Swim Central
Transfers (from Club to Club) will no longer exist in Swim Central, as they have in ClubLANE.

Swimming Australia & State Swimming Organisations have agreed to the removal of the transfer process as the previous reasons for having a transfer rule have been mitigated through the development of technology. 

An individual member may be a member of multiple clubs, so long as the club accepts the membership & fees have been paid. 

However, members will be required to nominate a primary club to compete under during competitions. 

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Click here to download a useful glossary of terms used in Swim Central, which may differ slightly from what you may be used to in in the previous system.

This document was developed by Swimming QLD

There are a few options available to members who wish to register, but do not have a credit/debit card. Note: the APT system only accepts Visa and MasterCard branded credit/debit cards.

Some examples of these options are:

1. Visa pre-paid charge card - this can be purchased in preset amounts from Australia Post. Once the amount has been spent they can be thrown away. Note: these cards must have a CCV number – the 3-digit number found on the back of the card).
2. Travel Money Card (Commonwealth Bank) – a pre-paid credit/debit card that can be purchased at any Commonwealth Bank location for $15. This is a generic prepaid card - not assigned by name to any one person. Up to $25,000 can be loaded onto it at any time. The card lasts for 3 years before it expires, and you can re-load the card at any time by BPAY. You do not need a Commonwealth Bank account to purchase this card.
3. Visa Gift cards - these have preset limits and can be disposed of once fully spent. These are available at Australia Post outlets, 7-Eleven stores and Caltex petrol stations.

Note: these gift cards must also have a CCV number.

Swimming Australia requires that all members have an email address as this is the main method we use to distribute important information.

Adding to this, every member aged 18+ MUST have their own email address. That is, no email addresses can be the same as any other member over the age of 18.

This occurs most often when clubs use one central email address to add members on behalf of those members, and can also occur when there is more than one parent/guardian signed up to the club, who may be using the same email address. To address this issue, we encourage one of those parents to either create a new email address, or use a work address, so that it become unique.

Swim Central is a bespoke (swimming specific) operating system, built by Swimming for Swimming. Members can access their results, enter meets online, search for swimming facilities in your area, and any other activity you would have previously completed through MyLANE.

In addition, independent members will have the flexibility to manage the activities of everyone in their family regardless of which club they belong to. With a fresh new shopping trolley function, members can organize family meet entries, memberships and complete an unlimited amount of transactions at the same time.

Members will receive messaging alerts from your club, ask them questions back, and stay up to date with clubs' latest news via the instant messaging feature. Another handy feature is the Swim Finder and event calendar tools which will allow members to find meets very quickly.

Swim Central makes it so accessible to be involved in swimming, not just with your club but with the entire swimming community! If you'd like to know more, speak to your club today.

No more member numbers!

Swimming Australia are implementing strict new privacy polices through Swim Central, which is great for you as the user. One of the effects of this is the requirement that all users of Swim Central over 18 require a UNIQUE email address.

This is because Swim Central identifies members and participants via their email address, rather than a member number (member numbers will no longer be relevant!)

I'm a club committee member - what happens to my un-financial members?

Un-financial 'members' in ClubLANE, means no connection with a club in Swim Central. Until such time that a 'product' is purchased with a club, the club won't be able to see that participant in their member listing.

As an example, parents whose clubs asked them to register and not make payment in ClubLANE for the purpose of the data transfer to Swim Central (i.e. creating a family group) will purely be registered into the SC system as a principle member of their family, and have the ability to 'impersonate' their children for various tasks.

They will not be a 'member' of a club until they purchase a membership.

Messaging system / automated messages

Coming soon

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When setting up meets, clubs can also create a nomination system for TO’s, making it easier than ever to organise a crucial aspect of running your events.

More detailed steps coming soon

When setting up meets, clubs can also create a nomination system for TO’s, making it easier than ever to organise a crucial aspect of running your events.

More detailed steps coming soon

In addition to the TO nomination and appointment process, Swim Central can also auto-allocate clubs as Timekeeper representatives for meets.

More detailed steps coming soon

Create your non-swimming events in Swim Central. Participants are able to RSVP and purchase products like club merchandise or raffle tickets through Swim Central.

More detailed steps coming soon