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FAQ

Transfers

What happens when a member wants to change swimming clubs?

How do I request a transfer in ClubLANE?

How do I approve a transfer in ClubLANE?

How do I reject a transfer in ClubLANE?

How do I withdraw a transfer in ClubLANE?

How often do I need to check ClubLANE for transfer requests?

A swimmer has transferred to my club – why are they are now showing as Unfinancial?

 

Relating to membership accounts

How do I edit a membership account?

How do members get their username and password?

How do I upgrade/change a member’s member type?

What do I do if I come across a duplicate membership account for one of my members?

How do I lapse a member’s account?

Can I access a copy of a member’s payment receipt?

How do I check a member's transaction history?

 

Club Admin

How does our club get paid our club fees after our members make online payments?

I want to view and/or export a list of all members of my club. How do I do this?

How can I email all of my club members at once?

Our club has a new Registrar. What do we do?

How do I let Swimming NSW know about my club's new contact details?

How do I check my club affiliation status in ClubLANE?

How do I change my committee role in ClubLANE?

How do I give or remove committee members' access to ClubLANE?

How do I add club terms and conditions for my members to agree to when they register?

 

First Claim, Second Claim and Life Members

What is the difference between a First Claim and a Second Claim member?

How do I add a new Second Claim member account?

How do I renew a Second Claim account?

Can I access any of my Second Claim members’ accounts?

What is a Life Member?

How do I add a new Life Member account?

How do I renew a Life Member?

 

Groups

How do I create groups in ClubLANE and why are they beneficial to me?

How do I create a Group in ClubLANE?

How do I add members to a Group in ClubLANE?

How do I access Group members’ contact information?

 

General FAQ

I’m unsure of some terminology in ClubLANE. What do some of the terms mean?

Can I get a refund for my membership?

What if my members don’t have a credit/debit card?

What if my members don’t have internet access?

What happens if a member does not have an email address?

 

 

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