What happens when a member wants to change swimming clubs?
How do I request a transfer in ClubLANE?
How do I approve a transfer in ClubLANE?
How do I reject a transfer in ClubLANE?
How do I withdraw a transfer in ClubLANE?
How often do I need to check ClubLANE for transfer requests?
A swimmer has transferred to my club – why are they are now showing as Unfinancial?
How do I edit a membership account?
How do members get their username and password?
How do I upgrade/change a member’s member type?
What do I do if I come across a duplicate membership account for one of my members?
How do I lapse a member’s account?
Can I access a copy of a member’s payment receipt?
How do I check a member's transaction history?
How does our club get paid our club fees after our members make online payments?
I want to view and/or export a list of all members of my club. How do I do this?
How can I email all of my club members at once?
Our club has a new Registrar. What do we do?
How do I let Swimming NSW know about my club's new contact details?
How do I check my club affiliation status in ClubLANE?
How do I change my committee role in ClubLANE?
How do I give or remove committee members' access to ClubLANE?
How do I add club terms and conditions for my members to agree to when they register?
What is the difference between a First Claim and a Second Claim member?
How do I add a new Second Claim member account?
How do I renew a Second Claim account?
Can I access any of my Second Claim members’ accounts?
What is a Life Member?
How do I add a new Life Member account?
How do I renew a Life Member?
How do I create groups in ClubLANE and why are they beneficial to me?
How do I create a Group in ClubLANE?
How do I add members to a Group in ClubLANE?
How do I access Group members’ contact information?
I’m unsure of some terminology in ClubLANE. What do some of the terms mean?
Can I get a refund for my membership?
What if my members don’t have a credit/debit card?
What if my members don’t have internet access?
What happens if a member does not have an email address?